Contact Us/Policies
WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. WE DO NOT SHIP T0 P.O BOXES. MAKE SURE YOU'RE ENTERING IN THE BILLING ADDRESS THAT IS ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED, IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION, AND WILL FALL OFF IN A FEW DAYS DEPENDING ON YOUR BANK.
PLEASE SHIP TO AN ACTUAL ADDRESS, AS WE DO NOT SHIP TO P.O. BOXES.
1. How long is processing, shipping, and handling?
Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days.
Domestic Express Shipping is 2-3 Business days depending on your location.
Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location.
International Shipping is 7-10 Business days depending on your location.
Our company partners with FedEx, and UPS to ensure quality and timely delivery. Business days are Monday-Friday
2. When will my tracking number start to update?
After receiving a tracking email, shipping activity will become available after 24 hours. You will receive a tracking number in your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days of placing an order, please email customerservice@
3. Can I make changes to my order?
To ensure a quick delivery all orders are processed daily, So orders cannot be altered or changed once your payment is complete.
4. May I return my order?
We do not accept returns unless there is an error made on the company's behalf. If there is an error on our part, we are more than happy to accommodate returns and exchanges on products that have not been opened, worn or tampered with!
We are not responsible for any stylist trying to custom color or dye your virgin hair.
You must contact us first before refunding your package. All Magic Melanin Products must be shipped back unopened in its original packaging and the packaging must not be defected in any way or a return will not be issued. Human hair extensions and Vegan eyelashes are considered a hygienic product. Therefore, we do not offer returns or exchanges if the Magic Melanin product seal has been broken!
5. When will I receive my refund?
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned products were not opened and the Magic Melanin security seal was not broken. Refunds are normally returned back to your bank Card within 24-48 hours. This can vary depending on your bank, so please contact your bank provider in the event the refund takes longer.
6. May I make an exchange?
Exchanges are only accepted in the event that our company makes an error with your order.